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Processing Manager in Towson, MD at PHM

Date Posted: 5/29/2018

Job Snapshot

Job Description

Under the supervision of the SVP National Operations & Credit Risk, The Processing Manager processes an average pipeline of 20-25 loans and  supervises processing team leads, processors and set up openers. This individual  works in coordination with the regional closing and  area underwriting manager. The position works independently with considerable latitude managing productions initiatives and projects, requiring coordination of resources, closing dates, and deadlines. The position is responsible for participating in review, recommendation and implementation of operational systems and processes. The  Processing Manager supervises and manages the daily pipeline of loan assigned to team processors , provides guidance to staff to assist with expectations, manages processing  staff performance ,conducts regular staff meetings and pipeline reviews and communicates frequently with  closing and underwriting departments as well as with sales members.

Processing Manager

Essential Responsibilities:

  • Daily reviews of pipeline metric reports to ensure loans are moving from receipt to closing within service level agreements;
  • Conduct regular staff meetings to review processes, expectations and issues;
  • Communicate new and/or existing processes and procedures with other departments;
  • Review current processes and procedures and identify areas of improvement;
  • Implementation of strategies in support of organizational goals;
  • Serves as liaison between Operations, Underwriting and Sales Teams;
  • Problem solving and resolution leadership;
  • Ability to collaborate and delegate as necessary to Processors, Closers, Underwriters, Compliance Team, Mortgage Consultants and Managers to effectively bring resolution to problems;

Job Requirements

Requirements:

  • Bachelor's degree or equivalent experience
  • Minimum of 5 years  conventional and government processing experience required
  • Supervisory experience preferred
  • Experience within the financial lending/credit arena
  • Demonstrated high level solution effectiveness
  • Commitment to core values; Teamwork, Respect, Accountability, Integrity, Leadership
  • Current experience as it relates to RESPA
  • Excellent customer service with internal employees and external customers
  • Working knowledge of LOS system, preferably Encompass, Excel & pivot tables, etc.
  • Knowledge on all facets of mortgage banking;
  • Cross-trained in all areas to serve as backup for any position within this are of business
  • Strong communication and interpersonal skills